Valerio Returns

PLEASE NOTE THAT THIS RETURNS POLICY APPLIES TO WEBSITE ORDERS ONLY. THE RETURNS POLICY AT OUR LONDON STORE IS EXCHANGE OR CREDIT NOTE ONLY.

If you are not completely satisfied with your online purchase Valerio will happily issue a replacement or refund assuming the item(s) are returned and received by us within 14 days of receipt and they are in line with our returns policy.

  • All items must be unworn, unwashed and complete with all tags attached, labels and or packaging where applicable.
  • All items must be in the original and re-saleable condition.
  • No evidence of fragrance or deodorant marks.
  • With footwear, the box must be protected with an outer packaging layer, as the box is part of the product.
  • The Return Form must be completed; any missing information may result in your return not being processed.
  • Underwear is non-returnable for hygiene reasons.
  • Faulty items may need to be sent back to manufacturer for inspection.

To make a refund claim, simply login to your account and select the item(s) you wish to return. Print the form and please ensure the form has been completed and is included in the parcel. If for any reason you do not have a returns form or have any other problems when returning your order please contact us by phone on +44 20 7633 9387 or email support@valerio.store where an adviser will be happy to help. Any goods returned that are not in line with the returns policy will not be accepted.

Refund

Please fill in the returns form in your account and let us know the reason you would like a refund. We will normally refund the cost of the garment on the original payment method. We process returns as soon as possible, but during busy periods including sale time there may be a slight delay.

Please return all items to:

Valerio
31 Lower Marsh, South Bank
London
SE1 7RG
United Kingdom
It is the customer’s responsibility to pay any return postage/packaging charges. Please ensure the return parcel is securely packaged to avoid any damage whilst it is in transit. We advise to use an insured and tracked service as we cannot take responsibility for items lost/damaged on return to us, should this occur it would have to be taken up with whichever postal/courier services you chose to use.

For faulted goods please contact support@valerio.store Any item returned as faulty (if worn) will be subject to inspection and may need to be returned to the brand to determine that the garment has a manufacturing fault, once confirmed we will offer either a replacement/repair or refund.